BANDAI CARDS

Contact Us

Inquiry Form

Every section of this inquiry form is required information, so please be sure to input your email address, select the title, inquiry topic, and include details of what you are inquiring about before sending it in.

Inquiry Details can be written after selecting a Title and Inquiry Topic.

  • *Personal information obtained in connection with customer inquiries will be used to perform necessary customer service operations, such as providing information about products and services, arranging shipments, and responding appropriately to requests.
  • *The customer service contact varies depending on the nature of your inquiry. Please contact the appropriate destination based on your specific inquiry.
  • *Please note that it may take several days to respond to your inquiry. Your kind understanding is appreciated.
  • *The customer support center does not respond to inquiries on Saturdays, Sundays, holidays, during summer break, or around the New Year.
  • *Customer support inquiries are replied to in the order received from the following business day.
  • *Customer support will reply using an email with the domain @carddas.com so please check your settings and junkmail folders to help ensure you safely the reply received.
Prohibited Acts

Customers shall not engage in the following actions when making inquiries.
If we determine that such actions have occurred, we may refuse or discontinue our response.

  • ・Making inquiries information pertaining to someone other than oneself.
  • ・Using computer viruses, malicious programs, or similar tools to interfere with the operation of this site.
  • ・Any act intended to reproduce all or part of the content of responses provided by this customer service center.
  • ・Acts exceeding what is generally considered reasonable within the scope of social norms toward the support staff.
  • ・Acts that violate laws or ordinances, or acts that may violate them, or any other acts deemed inappropriate by the Company.
Handling of Personal Information

At Bandai, we will handle personal information provided by our customers within the scope of the following purposes of use.

Purpose of Use of Personal Information